Shipping policy

Welcome to May Lisse.

At May Lisse, we want every order to arrive smoothly and securely. From the moment your order is placed to the time it reaches your door, we work to make your shopping experience simple and reliable. Please review the shipping information below for details about processing, shipping options, and tracking.

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Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items.

Processing Time

• 1–3 Business Days
• Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
• Orders placed outside business hours will be processed on the next available business day.
• Processing may take slightly longer during holidays, promotional events, or periods of high order volume.

Each order is carefully checked before shipment to help ensure the correct items are packed and dispatched.

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Shipping Methods & Rates

Available shipping methods and applicable fees will be shown at checkout before your order is completed.

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Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information generally becomes available within 24–48 business hours after the carrier scans your package.

If your tracking information has not updated after this period, please contact our Customer Support Team for assistance.

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Shipping Information

To help ensure a successful delivery, please keep the following in mind:

• Please carefully check your shipping address before completing your order.
• Shipping addresses cannot be changed once an order has entered processing.
• Orders containing multiple items may be shipped separately depending on inventory availability.
• Shipping carriers are selected according to the destination and available logistics services.
• We currently ship within the United States only.
• We currently do not deliver to APO, FPO, or DPO military addresses.

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Shipping Delays

We do our best to keep every order moving smoothly, but unexpected delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Carrier or transportation disruptions
• Public holidays
• High shipping volumes
• Incorrect or incomplete address information
• Unexpected carrier delays

If your package is delayed, please check your tracking information for the latest updates. You may also contact us if you need further assistance.

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Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

To help us review the situation, please provide:

• Order Number
• Tracking Number
• Photos of the shipping package
• Photos of the shipping label
• Photos of the damaged item, if applicable

Our Customer Support Team will review the information and work with the shipping carrier when necessary to help resolve the issue.

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Undeliverable or Returned Packages

Packages may be returned to us if the shipping address is incorrect, incomplete, or otherwise undeliverable.

If a package is returned because of an incorrect address or unsuccessful delivery, additional shipping charges may apply if you request that the order be shipped again.

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Business Address

May Lisse
213 Buford Ln APT 4
Elizabethtown, KY 42701
United States

Business Correspondence Only – Not a Return Address

The address above is provided for business correspondence only and is not our return warehouse. Please do not send merchandise or returns to this address unless our Customer Support Team has specifically provided return instructions.

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Contact Us

May Lisse

📧 info@maylisse.com

For questions regarding shipping, tracking, or your order, please contact us at info@maylisse.com.

Our Customer Support Team typically responds within 24–48 business hours. We’re here to make every step of your May Lisse experience feel clear, easy, and worry-free.